Angie Janer

Learning Experience Leader/Multimedia Designer Expert

2015- Present

• Lead Learning & Knowledge Manager and Learning Architect for large‑scale digital and CRM‑enabled transformations, designing end‑to‑end learning ecosystems that support thousands of employees across global contact centers and BPO partners.

• Own the strategy and implementation of modern LXP and in‑platform learning solutions, embedding just‑in‑time training, knowledge, and performance support directly into the agent workflow to improve speed, quality, and customer experience.

• Direct a high‑velocity learning team using rapid prototyping to deliver dozens of impactful modules in compressed timelines while continuously refining content based on learner data, operational KPIs, and stakeholder feedback.

• Build data‑driven tracking and reporting models that give leaders real‑time visibility into readiness, adoption, and proficiency across sites and vendors, enabling smarter decisions about staffing, coaching, and process improvements.

• Re‑engineer New Hire, cross‑training, and peak‑season ramp programs to shorten time‑to‑proficiency, stabilize quality during volume spikes, and create a consistent, branded learner experience across channels and locations.

• Partner with executives, operations leaders, IT, and product teams as a trusted advisor, aligning learning, change management, and communication strategies to business priorities and serving as the bridge between technology and the front line.

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Expertise in:
Sales and Marketing, Interactive Media, Project Management, Bi-lingual, Client Service, Administrative, Change Management, Technical, Communications, Advertising, Multimedia Technologies, Authoring Tools for Instructional Design, Learning and Development.

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Current and Past Projects:

• Deloitte - OCM & Training Lead for designed and delivered blended ILT/eLearning and Train‑the‑Trainer programs for over 60k users across commercial and government projects, while also project managing over 100+ digital learning assets, which also included managing teams, scope and enablement operating model for a variety of users.

• Saks Fifth Avenue - Salesforce Implementation/Knowledge Base Management/Trailhead and myTrailhead Implementation/Service Cloud/Learning Path/ Trail Tracker/CSR Training Scientist/Learning Strategist/Train-the-Trainer/New Hire

• Ingersoll Rand/ Thermo King - Salesforce Implementation / CSR/ Instructional Designer / Train-the-Trainer

• MHK- MedHOK- Medical SSAS Platform Trainer/Instructional Designer/Learning Manager/ AGILE Learning Experience Manager

• Ashley Furniture Industries- SalesForce Implementation/ Sales/ Service/ Commerce Cloud

• Myrtle Lake Baptist Church- Producer/Graphic Designer/Web Design/ Social Media Manager

• Bay Furnishings- Graphic Design/Web Design/Social Medial Manager

• Broadspectrum- Graphic Design/Learning and Development, Construction

• Ferrovial Services- Graphic Design/Learning and Development, Construction

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Multimedia/Instructional Designer, USFSP

2014- 2015

Consulted, evaluated and collaborated with faculty instructors to analyze courses and incorporate best practices for online learning during development or redesign for the online environment. Created, edited, and packaged multimedia and interactive learning objects to meet course objectives in collaboration with faculty instructors. Developed, coordinated, and conducted professional development workshops for faculty instructors on technology specific and instructional design topics in online learning. Conducted research to remain fluent and knowledgeable in best practices, strategies, tools, and current topics in online learning. Maintained department web presence and communication through webpages, blog, department documents, listserv, emails, training calendars, and registration forms.

 

Adult Ed. M.A. Graduate Tutor, INTO/USF

2012- 2014

Supported recruitment and retention of culturally diverse students, assisting in multiple projects simultaneously. Demonstrated awareness of other cultures and ethnicity's; and experience communicating with students of various nationalities.

 

Provided academic advising, facilitated with registration and recommendations regarding course selection based on career path chosen by graduate students. Participated in and provided presentations during student orientations. Developed learning activities and plans to meet learning needs for international students, and at-risk students, monitoring their progress accordingly. Organized, facilitated, and tracked tutorial learning progress.

Supported university needs with tutoring students and other academic services.

Utilized Blackboard, Canvas, and other learning platforms.

 

K-12 Teacher, Florida

​2002-2012

Planned and prepared learning activities considering learning styles, disabilities, and needs of the learners utilizing web-base services such as: Voice thread, Canvas, Blackboard, Moodle, Schoolrack, Google +, and other learning platforms used in virtual learning. Established and maintained a multimedia learning environment. Identified intended learning outcomes, coaching students through the process to meet goals, for entry and advanced level learners.